Studio Policies

Cancellation Policy

We understand that life happens sometimes and you can’t make it to your appointment. We kindly ask that you give us 24 hours notice for cancellation or changes to your scheduled appointment. Appointments cancelled without 24 hour notice are subject to a cancellation fee.

Last minute cancellations are hard for us and don’t allow us to schedule someone from our cancellation list. Please call the studio at 1-519-846-9580 (not the service provider directly) as soon as you know you can’t make your scheduled appointment. Thank you!

Missed Appointments & Late Arrivals

Guests who miss their scheduled appointments without contacting the studio are subject to a cancellation fee as outlined in the policy above. (Please reach out to the studio at 1-519-846-9580 and not the service provider.)

If a guest is more than 15 minutes late for their scheduled appointment time, we will make every effort to provide the service in the time remaining but cannot guarantee we will be able to offer the full service in consideration to our next guest or the stylist’s time.

Correction Service Policy

Soulwork Studio aims to provide the highest quality of service. If a guest feels that the result of their visit is not in-line with the agreed consultation, we require guests to contact us within 1 week of the performed service. An appointment is then made to come in and consult with the stylist at which time an assessment will be done to determine if a colour correction is required and discuss next steps. Please keep in mind, your hair health is our ultimate priority, going from darker to lighter tones may require more than one service to achieve your desired goal. During your consultation where the stylist feels the service will take multiple appointments or is not a straight forward service the guest will be required to fill our a consent form so all parties are aware of maintenance, understanding of service and care required.

Right to Refuse Service

The safety and comfort of our guests and staff is our priority. Soulwork Studio reserves the right to refuse service to anyone acting aggressively or inappropriately to any other guest or member of our team.

We also reserve the right to refuse services that we don’t feel align with our standards at the studio. If the service requested is subject to drastically damaging the integrity and health of your hair, we reserve the right to refuse. We will work with you to make recommendations for services that might be safer for your hair health.

Privacy Policy

At Soulwork Studio we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how and why we collect, use, and protect the information you provide when interacting with us.

Information We Collect and How We Collect It

We only collect your personal information when it is necessary for providing our services. We will only collect and use your personal information with your explicit consent. This includes providing information through forms, during account creation, or over the phone for appointment-related purposes.

This may occur in the following ways:

  • Filling Out Forms: When you complete our client intake form or other forms.

  • Creating an Online Booking Account: When you sign up for online booking through our system.

  • Over the Phone: When you verbally provide information to schedule or manage your appointments.

The information we may collect includes:

  • Your name, to identify your records.

  • Your email address, to send appointment confirmations and updates.

  • Your phone number, to communicate reminders and follow-ups.

We only use your personal information for:

  • Scheduling, confirming, and managing your appointments.

  • Communicating with you about changes, updates, or cancellations.

  • Sending salon-related updates, promotions, and recommendations (with your consent).

Your information is not used for any purpose outside of providing salon-related services.

We take your privacy seriously and implement the following safeguards:

  • Secure storage of personal data to prevent unauthorized access.

  • Limiting access to personal information to authorized personnel only.

  • Ensuring information shared during calls is documented securely.

Your personal information will not be shared, sold, or traded with third parties unless required by law or directly necessary for managing your appointments.

You have the right to:

  • Access your personal information on file.

  • Request updates or corrections to your data.

  • Opt out of receiving promotional communications at any time.

To exercise your rights, contact us at:
Email: info@soulworkstudio.ca
Phone: 1-519-846-9580

We may occasionally update this Privacy Policy. Changes will be posted on our website and will take effect immediately.

Thank you for trusting Soulwork Studio with your personal information. We are committed to maintaining your privacy and providing you with exceptional service.